Amazon to Discontinue Customer Reviews Report
This week, Amazon announced that the 'Manufacturer Answers and Customer Reviews Report', accessible through Vendor Central, will be discontinued. After August 31, manufacturers and brands will no longer be able to download recent customer reviews and questions from Amazon. So, what are the options for manufacturer brands to track and to respond to consumer reviews besides manually viewing each ASIN's page?
Monitor and Respond to Amazon Reviews with Reviewbox
Reviewbox makes it easy to monitor and respond to reviews of your products across many retail marketplaces, including Amazon.com and international Amazon sites.
With Reviewbox you can:
- Be notified of all new reviews and questions
- Access and download all of your product reviews
- Respond to reviews and questions from within the Reviewbox application
- Understand the 'Voice of the Customer' with intelligent reports and analysis
For more information, please check out our recent webinar: The Reviewbox Review Response Solution
At Reviewbox, we strive to keep you informed about changes on Amazon. If you have any questions about review monitoring, or to start a free 30-day trial, please contact us at firstname.lastname@example.org.